Managing Conflict

Conflict is never pleasant, but it's a reality we all encounter from time to time. Equip your staff with the skills and confidence to manage conflict effectively. This course, which can be completed online in just 30 minutes, provides practical strategies for handling challenging situations.

Workplace conflict can be harmful, leading to disengaged employees, dissatisfied customers, and potential reputational damage. Knowing how to diffuse conflict calmly and confidently is essential in reducing the risk of disruptive or abusive behavior. Effective conflict management not only improves employee engagement but also protects customer relationships, resulting in a more productive and harmonious work environment.

The e-learning Short Course in Managing Conflict is designed to give your organization the tools and confidence to address conflict situations effectively. Learners will explore the nature of workplace conflict, how to respond appropriately, cultural differences, and various ego types. The course also covers communication breakdowns, behavior cycles, and conflict management models and techniques, ensuring learners are equipped to manage conflict and understand its potential impact.

Who Is It For?
This course is suitable for employees at all levels and is an excellent addition to the induction process for new hires. It also supports apprentices in developing the knowledge, skills, and behaviors they need to integrate into the workplace successfully.

Prerequisites
No prior knowledge is required.

How It Works
Our e-learning platform is accessible across multiple devices, such as tablets, PCs, and laptops. Learners simply need an internet connection to log in and progress through the course, which includes real-world scenarios to enhance understanding. The course concludes with a multiple-choice assessment.

Certification
Upon successfully completing the course, learners will receive a downloadable e-learning completion certificate.

Why Choose E-learning?
We make complex subjects easy to understand with interactive, media-rich exercises that engage and motivate learners. Our courses feature games, interactive scenarios, and expert-led content, ensuring learners are both stimulated and able to retain key information.

Key features of our e-learning courses include:
- Interactive exercises and games
- Media-rich content
- 3D interactive scenarios
- Expert-led content
- Relevant photography and illustrations
- Multi-generational style and design

Try our courses today and give your team the tools they need to thrive!