Customer Service Level 2

Customer Service Training Overview

This engaging and interactive online customer service training is designed to equip anyone in a customer-facing role with the skills needed to deliver outstanding customer care.

Delivering excellent customer service is crucial for business success. Research shows that by 2020, service and experience—not product or price—became the primary factor influencing customer decisions. This online training course helps ensure your business delivers customer service that stands out.

The Course
The Level 2 Customer Service e-learning course can be used to support a Level 2 customer service qualification or as a stand-alone training tool for staff and managers. Learners will gain a clear understanding of what constitutes good customer service and how to deliver it effectively in their roles. The course covers everything from the basics of customer service to anticipating and fulfilling customers’ needs, presented in engaging, interactive modules.

Who Should Take This Course?
This course is ideal for staff, managers, and apprentices across any industry, particularly for those seeking a Level 2 qualification in customer service.

Prerequisites
No prior knowledge is required to take this course.

How It Works
Our e-learning course is compatible with multiple devices, including tablets, PCs, and laptops. Learners simply need an internet connection to access the course and work through real-life scenarios and content at their own pace. At the end of the course, learners will complete a multiple-choice assessment.

Certification
Upon successfully completing the course, learners will receive a downloadable e-learning completion certificate.

Why Choose E-learning?
We simplify complex subjects through interactive and media-rich exercises that engage and motivate learners. Our e-learning incorporates gaming, interactive scenarios, and expert-led content to create a stimulating learning experience. Learners benefit from content that is visually engaging and easy to remember.

Key features of our e-learning courses include:
- Interactive exercises and games
- Media-rich content with 3D scenarios
- Content created by industry-leading experts
- Relevant photography and illustrations
- Multi-generational content and design

This course ensures learners gain practical customer service skills that they will retain and apply effectively in their roles.